With Bank of America allocating nearly a third of its technology budget to artificial intelligence in 2025, how are they leveraging this investment? This article explores Bank of America’s $4 billion investment in AI and new technology, revealing how these initiatives are already boosting productivity and transforming customer service across the institution [[2]]. From internal AI assistants used by over 90% of employees [[1]] to enhanced fraud detection and personalized customer interactions [[3]], discover how Bank of America is pioneering the use of AI in the banking sector.
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Bank of America is allocating $4 billion — or nearly a third of its overall technology budget for this year — toward new initiatives including AI, according to a Tuesday (April 8) news release.
The investment comes as the financial services giant sees the fruits of using artificial intelligence (AI) and machine learning as 2018,
